Our Policies

Dainese Product Warranty Policy

 

At Moto Madness , we take pride in being the official distributor for Dainese Italy in India. Every Dainese product is engineered to the highest safety and performance standards. This warranty policy ensures our customers receive full support in the rare event of a manufacturing defect.

 

1. Warranty Eligibility

Dainese products are covered by a 1-year limited warranty from the date of purchase.

Purchases from authorized Moto Madness dealers are eligible if supported by a valid tax invoice.

Products purchased at discounts, clearance sales, or from unauthorized dealers or platforms (including marketplaces or resellers) are not eligible for warranty.

 

2. Warranty Coverage

This warranty covers manufacturing defects only, such as:

Defective zippers, stitching, fasteners, that fail under normal use.

Structural issues in protectors, sliders, or armor housings that affect safety performance.

Premature seam failure or faulty material adhesion on factory-applied logos or panels.

At the discretion of Moto Madness, affected products will be repaired or replaced with an identical or equivalent model.

If the same product is unavailable, an alternate variant of equivalent value may be provided.

Refunds are not applicable under warranty claims.

 

3. Warranty Exclusions

This warranty does not cover:

Wear and tear due to normal usage or aging (fading, discoloration, softening, or loosening of fabric/leather).

Damage from accidents, falls, or impacts, even if the gear was worn correctly.

Improper maintenance, washing, or storage (e.g., mold, cracking, or corrosion due to moisture).

Damage caused by heat, chemicals, fuel spills, or sunlight exposure.

Modifications, alterations, or use of non-original parts/accessories (e.g., replacing armor, stitching alterations).

Zipper breakage due to forceful handling or contamination by dirt or sand.

Subjective issues like comfort, fit, size, ventilation, or thermal performance, which are not manufacturing defects.

 

4. Warranty Claim Process

To submit a warranty claim:

1. Email warranty@motomadness.in with the subject line

Warranty Claim – [Your Name].

2. Attach:

Clear photographs of the product and the affected area(s).

Copy of the original purchase invoice.

Warranty registration confirmation (if applicable).

3. Claims submitted via social media platforms or WhatsApp will not be accepted.

Each claim will be inspected by Moto Madness, and approval/rejection will be communicated after verification.

No replacement or credit will be processed before inspection and approval.

 

5. Important Notes

Customers are advised to inspect the product thoroughly at the time of purchase, as cosmetic damage or minor manufacturing variances cannot be claimed later.

Warranty is non-transferable and valid only within India.

Moto Madness reserves the right to amend or update this policy without prior notice.

Dainese products purchased outside India are not covered under this policy.