Our Policies
Privacy Policy
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Welcome to Moto Madness ("Company", "we", "our", "us")!
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We are committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Moto Madness when you visit our website. www.motomadness.in (the "Site").
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1. Information We Collect
When you interact with our website, we may collect:
a. Personal Information:- Name- Email address- Phone number- Shipping/billing address- Payment details (processed via secure third-party payment gateways)
b. Non-Personal Information:- IP address- Browser type- Pages visited- Time spent on pages- Referring website
We collect this data to improve site performance and user experience.
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2. How We Use Your Information
We use the collected information to:- Process and fulfill orders- Provide customer support- Send order updates and promotional emails (if opted in)- Analyze website usage and trends- Enhance our products, services, and marketing
We do not sell or rent your personal information to third parties.
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3. Cookies & Tracking Technologies
We use cookies and similar tools to:- Remember your preferences- Facilitate login and shopping cart functionality- Analyze site traffic and behavior. You can manage your cookie preferences through your browser settings.
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4. Third-Party Services
We use third-party services for:- Payment processing (e.g., Razorpay, PayU, Stripe)- Email marketing (e.g., Mailchimp, Klaviyo)- Analytics (e.g., Google Analytics) These providers have their own privacy policies. We recommend reviewing them for more detail.
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5. Data Security
We implement robust security measures to safeguard your data. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
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6. Your Rights & Choices
Depending on your location, you may have the right to:- Access, update, or delete your personal information- Opt out of marketing communications- Withdraw consent at any time To exercise your rights, contact us at info@motomadness.in
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7. Children's Privacy
Our website is not directed to individuals under 18. We do not knowingly collect personal data from
children.
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8. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an
updated effective date.
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9. Contact Us
If you have any questions or concerns about this Privacy Policy, reach out to us:
Moto Madness
Email: info@motomadness.in
Phone: +91-9873996179
Address: Khasra No.203/1, MG Road, Near Arjangarh Metro Station, New Delhi - 110030
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Shipping And Cancellation
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Shipping policy - Free shipping on all orders above Rs.10,000. Standard delivery time of 3-5 working days, to request a faster shipping method kindly contact the store after placing your order.
Cancellation policy - We pack orders from the warehouse every day except Tuesday at 5 pm. If we receive your cancellation request before the goods are packed, we will initiate a full refund. No questions asked.​​
Returns and Refunds
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Return policy - We record the conditions of the goods at the time of packing. We request you to do the same during unboxing your order so there is no room for ambiguity. Moto Madness is not responsible for any transit damage as that responsibility lies solely with the delivery partner. In case of a size change, we will ship out the correct size to you after receiving the wrong one in perfect condition. The shipping charges for this exchange will be borne by the customer.
Refund policy - Moto Madness does not have an active refund policy and every case will be treated on its individual merit.